Guiding Star El Paso

Guiding Star El Paso is searching for a Client Care Receptionist to help expand services to women across the Borderland region of El Paso Texas and Southern New Mexico.  Guiding Star El Paso is a 501(c)(3) non-profit corporation focused on ending the trauma of abortion through compassionate prayerful community outreach and life-affirming wholistic women’s healthcare. It is looking to find a passionate Client Care Receptionist to humbly and prayerfully reach the hearts of women considering abortion.

The Opportunity

As a critical member of the team, the Client Care Receptionist will be responsible for welcoming clients into a comfortable and loving environment as well as encouraging clients in their current situations to overcome their challenges. 

The ideal candidate will enjoy:

  • Our unique model: In addition to our programs to build a Culture of Life in the Southwest, we also strive to provide expert healthcare to ensure that women have a life-affirming alternative through pre-natal and post-natal healthcare, education, and material support.
  • Our culture: At Guiding Star El Paso, we offer a more relaxed working environment, catering to the needs of our employees and establishing a family-like feel, leading by example to help moms the heroes by supporting childwatch and breastfeeding in the workplace.
  • Being an innovator: With small non-profit organizations, you will be joining a team that welcomes innovation and ideas to support a ground-breaking mission on the new frontline of the pro-life movement in post-Roe America.

The Company

House of Hope opened in 2002 providing supportive and life-affirming options to women in the El Paso area. We became Guiding Star El Paso in 2017 to help moms be heroes by empowering and connecting women and couples with free, quality, and life-affirming care which is currently expanding to provide comprehensive women’s healthcare focused on fertility, pregnancy, childbirth, breastfeeding, and parenting.

Our Core Values

The Client Care Receptionist will embody and execute Guiding Star El Paso’s Core Values within their day-to-day duties and responsibilities:

  • Humble: Be respectful, share credit, and lift up your team even at a potential loss for yourself.
  • Hungry: Take initiative, strive for excellence in your work, and take the next step no matter the obstacles.
  • Smart: Be conscious of the impact of your words and actions on others, and communicate clearly to handle conflict effectively.
  • Heart: Be compassionate, prayerful, and woman-centered, empathetic towards others and able to both love joyfully and act soberly when needing to give aid.

What the Role Entails

The following are detailed performance objectives for the Client Care Receptionist When measuring overall aptitude and cultural fit, all candidates will be benchmarked using these standards.

Performance Objectives:

  • Welcome clients, staff & visitors with equal respect and friendliness and ensuring that clients are assisted to check in and complete intake forms.
  • Preferred: Medical Assistance Degree/Certificate and/or medical background experience
  • Efficiently create and update client folders with complete and accurate information, and file securely per HIPAA rules & guidelines, as well as internal policy & procedure.
  • Ensure opening procedures are completed so that the office is ready for staff to start work-day. Ensure closing procedures are completed for the safety & security of all staff and property.
  • Provide support to clients seeking help through services; listening first to understand their concerns either in person or over the phone.
  • Provide support to specialists through client flow and ensuring that the client experiences runs seamlessly and efficiently
  • Effortlessly provide mentorship, case management, and education to abortion-minded clients through explanation of all options, with a focus on medical facts, consequences, and risks.Provide material assistance, referrals, and additional services as the situation requires and submit invoices in compliance with guidelines and deadlines.
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